Business Support Services

IT Support For Apple and Windows

Launch Technologies delivers comprehensive IT services for Portland businesses running Apple, Windows, or both. Backed by 35+ years of local experience, we provide the support, security, and strategic guidance your team needs to keep moving. Explore our services below, or contact us to discuss your environment.

Launch Tech Services

  • Managed Services Icon

    Managed Services

    Launch Care — our managed IT plan ($35 per device per month)

    • 24/7 monitoring with business-hours response

    • Security monitoring and threat detection

    • Antivirus and antimalware protection

    • Asset tracking

    • OS and application update monitoring

    • Ticketing and issue tracking

    • Online support portal access

    • Priority response and communication

  • Beyond the plan: hands-on support

    •      Remediation and troubleshooting

    •      On-site and remote support

    •      Device management for servers, computers, and mobile devices

    •      Software and license management

    Launch Care watches your systems around the clock. When hands-on work is needed, it's billed at our Service Rates, with estimates provided for project work.

  • Server and Email Icon

    Server & Email Solutions

    • Server configuration and administration

    • Google Workspace setup and management

    • Microsoft 365 setup and management

    • Email platform migrations

    • Ongoing email security and deliverability monitoring

  • Secure Data and Storage Icon

    Secure Data Management & Storage

    • Cloud platform support: iCloud, Google Drive, Dropbox, and Box

    • NAS storage and server solutions

    • Backup and disaster recovery planning and execution

  • Secure Network Icon

    Network Solutions

    • Network planning and design

    • Wired and Wi-Fi network installation and management

    • Secure VPN deployment

    • Remote access solutions

    • Ongoing network monitoring and optimization

  • Security and Privacy Icon

    Cybersecurity & Privacy

    • Full system and network security audits

    • Active threat eradication and management

    • Endpoint detection and response (EDR)

    • Vulnerability assessment and remediation

    • Security awareness training for your team

  • Device Management

    • Infrastructure assessment and planning

    • Mobile Device Management (MDM)

    • Apple Business Manager enrollment and configuration

    • Automated Device Enrollment (ADE) setup

    • Device provisioning, staging, and deployment

    • On-site rollout support for new hardware

    • Secure user data migration between devices

  • IT Consultations Icon

    IT Consultation & Strategic Services

    • Technology growth planning

    • Hardware and software purchasing recommendations

    • Custom vendor stores for streamlined procurement

    • IT budget planning and forecasting

    • Vendor relationship management

  • Tech configuration icon

    Set-up & Configuration

    • New user onboarding and computer setup

    • New office IT setup from the ground up

    • Office relocation planning and execution

    • Configuration of workstations, servers, and network gear

    • Coordination with landlords, contractors, and ISPs

  • Software support icon

    Training & Software Support

      

    • One-on-one training sessions tailored to each role

    • Group training for new platforms or workflows

    • Software adoption and onboarding support

  • A/V Conferencing icon

    Phone Systems & Conferencing Solutions

    • VoIP phone system configuration and design

    • Number porting and user/extension management

    • Conference room and A/V system design

    • Integration with Zoom, Microsoft Teams, and Google Meet

    • Hardware installation for phones and meeting rooms

    • Integration with existing workflows and CRM systems

    • Ongoing maintenance, troubleshooting, and support